Acceptable Use Policy

This Acceptable Use Policy (AUP) governs how you use SimbaHost services. Violations may result in suspension or termination of your account without refund.

1. Prohibited content

• Content that infringes intellectual property rights
• Child sexual abuse material (zero tolerance: accounts are terminated and reported)
• Content that promotes terrorism, violence, or hate against protected groups
• Defamatory, libellous, or harassing content
• Sale of illegal goods or services

2. Prohibited activities

• Phishing, spear-phishing, credential harvesting
• Hosting or distributing malware, viruses, ransomware, or exploit kits
• Spamming or bulk unsolicited email (CAN-SPAM / Kenya Communications Act violations)
• Botnet command-and-control infrastructure
• Attacking other networks (DDoS, scanning, brute force)
• Cryptocurrency mining on shared hosting plans
• Tor exit nodes on shared infrastructure
• Hosting open SMTP relays, open proxies, or open DNS resolvers

3. Resource usage

Shared hosting plans are intended for normal website workloads. Sustained heavy CPU, database, or I/O usage that degrades performance for other customers may trigger a forced upgrade to VPS or a temporary throttle.

4. Domain abuse

Registering domains with the intent to impersonate, defraud, or distribute prohibited content is grounds for immediate transfer/lock and registrar-level action.

5. Email abuse

• Maximum 200 outbound messages per hour per shared hosting account
• Mailing lists must be opt-in only with one-click unsubscribe
• SPF, DKIM, and DMARC configuration is encouraged and may be required for high-volume senders

6. Reporting abuse

Report abuse to abuse@simbahost.co.ke. We respond to credible reports within 24 hours and typically take action within 48 hours.

7. Suspension & appeals

We aim to give notice before suspension where the violation is non-urgent. For urgent violations (active phishing, malware distribution), we suspend immediately and notify you within 24 hours. You may appeal a suspension by emailing appeals@simbahost.co.ke.

Questions about this document? Email legal@simbahost.co.ke or contact our support team.